Privacy Policy

1. Introduction

WongWian ("we", "our", or "us") operates the WongWian AI Voice platform. This Privacy Policy explains how we collect, use, and protect information when you use our services, including the voice chat demo and website.

2. Information We Collect

We may collect the following types of information:

• Voice Data: Audio input during demo sessions is processed in real-time for speech-to-text conversion and is not stored after the session ends.
• Demo Request Information: Name, email, company name, and message submitted through the Request Demo form.
• Usage Data: Session duration, selected scenarios, and technical diagnostics (browser type, connection quality) to improve service performance.
• Cookies: We use essential cookies for session management. No third-party tracking cookies are used.

3. How We Use Your Information

• To provide and maintain the voice chat demo service
• To respond to demo requests and business inquiries
• To improve speech recognition accuracy and voice quality
• To monitor service performance and diagnose technical issues
• To comply with legal obligations

4. Voice Data Handling

Voice audio data captured during demo sessions is:

• Processed in real-time using Azure Speech Services for speech-to-text conversion
• Not permanently stored or recorded after the session ends
• Not used to train machine learning models
• Not shared with third parties beyond the speech processing service providers

5. Third-Party Services

We use the following third-party services to power our platform:

• Microsoft Azure Speech Services — Speech-to-text and text-to-speech processing
• Azure OpenAI / GitHub Copilot — AI language model for conversation

These services have their own privacy policies and data handling practices. We recommend reviewing their respective privacy documentation.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including encrypted connections (HTTPS/TLS), secure authentication for API services, and access controls for diagnostic data.

7. Data Retention

• Voice data: Deleted immediately after each session
• Demo request information: Retained for up to 12 months for business follow-up
• Diagnostic logs: Retained for up to 30 days for troubleshooting

8. Your Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Withdraw consent for data processing
• Request data portability
• Lodge a complaint with a supervisory authority

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through the Request Demo form on our website or reach out directly to our team.